Livermore Auto Repair

5

(Translated by Google) Very grateful for this workshop. They treated me excellently. (Original) Muy agradecido con este taller.. me atendieron excelente..

1

Unethical! My daughter took her truck to Machado’s because she had an issue with the fan. After “assessment”, the mechanic at Machado’s called her and told her it was a thermostat malfunction and it would cost $2000 to fix and she better not drive it because it’s dangerous. Luckily she called a friend who immediately told her NO! A thermostat is probably $50 and can easily be installed. Go pick up the truck! We took it to another local mechanic down the street and all that was needed was the code needed to reset. They didn’t even charge her! The mechanic at Machado’s dishonesty is just shameful! And trying to take advantage of a young lady is despicable! You’d think in this day and age, the cliche mechanic taking advantage of a female in distress was long gone….but clearly it still exits. Very sad and very disappointing. I do not recommend this place of business….ESPECIALLY TO WOMEN!

5

Always a great experience.

5

Great service on complicated job. As always

1

I am deeply frustrated and disappointed with the service I received from Machado's. I cannot express how let down I am by their incompetence. I brought my vehicle in with an explanation of the issues I was experiencing and even pointed out where to look. However, it seems like they completely ignored my concerns. The lack of attention to detail and the complete disregard for my input is unacceptable. It's clear that they are either grossly inept or just don't care about their customers. I strongly advise against using this mechanic's services. Their incompetence and indifference to their customers' needs have left me not only with a poorly serviced vehicle but also with a sense of anger and frustration that I wouldn't wish on anyone else. Avoid this mechanic at all costs; they are an absolute nightmare to deal with.

5

Great service!!

5

5

Can’t say enough amazing things about them. Honest, good, hardworking people. I’ve never had an auto shop end up charging me less than quoted because their mechanic is so incredible that he completed the work faster than expected. They didn’t have to adjust the price, I never would’ve known or questioned anything. That’s just how good, honest people do business. And this is just one of the great things they did for us, doesn’t include all the time they spent talking to us and trying help troubleshoot with us prior to taking it in. We will be telling all our friends about Machado’s and plan to use them for any future auto care needs!

5

10/10 highly recommend Machado’s & will continue to be a customer! Greatly appreciate the amazing customer service by this team with friendly, professional & knowledgeable staff. I feel they are honest and really care about the service they provide.

3

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