Livermore Auto Repair

5

I want to thank the crew at Machado's for fixing my car on short notice! It's still purring like a kitten and if I need ANY help with my car I'll defanetly be back! They fixed my car, handled my rental car and were even reasonable about the price! Thank You Thank You Thank You!

5

Okay, so I was pretty darn happy after bringing my car here the first time. Now, I'm ridiculously happy. I just moved across the country and before I left I wanted my car to be inspected and to repair any safety issues before I left. Machado's did an amazing job.Things you should know:1) I was remembered even though I had only been in one time before2) Jay remembered I gave them a good review on Yelp.3) Clear and patient explanations of jargon I didn't understand4) Courtesy drop off when they needed my car5) When my car wasn't going to quite be ready on time, Jay called, explained what they were waiting on, and gave me a new time line that was presented more like, "I'm sorry, is this going to cause a problem?" rather than "We don't really care what's going on in your world, we're too busy."6) There was a little noise in the brakes (which were repaired.) I brought the car back in, they checked it, fixed the loose part, double-checked the other side to make sure that part was tight on that side too.7) Jay offered to top off all the fluids before I left town. I didn't get a chance to do this, but I felt like they cared about me (even knowing I wasn't going to be living in town.)8) My old roommate took her care here and Jay thanked me for the referral.9) The cost for the work came in under the estimate.10) I had a question and I've worked mostly with Jay. I spoke with someone else and he was just as professional, friendly, and patient.It sucks to have to take your car in, but here it definitely sucks as little as possible.

5

Where does a "car guy" go to get advice? I've tackled quite a few automotive repairs everything from engine removal and installs, clutch jobs, timing belt changes and even rebuilding motorcycle engines. But lately I just don't have the time to do the repairs myself. I'm that guy that doesn't want anyone else touching his stuff. But I trust my cars in these guys hands.Recently I thought my car had a blown head gasket. I went to a couple shops in town to get an estimate for the repair. Jay at Machado's gave me a quote but then asked a couple questions inquiring why I thought I had a blown head gasket. I told him the symptoms I noticed. He poked his head in the shop and grabbed one of the techs. and then told me to drive my car in the garage right then so they could take a quick look. This was AWESOME because my schedule doesn't offer lots of flexibility so it really helped out being able to have my car looked at right then while I waited. They ran some tests and looked around. Well turned out my head gasket wasn't blown! The tech. explained to me everything he did and even answered more of the other questions I had.....I always have tons of questions =). Thanks Machado's I'll be back and I'll keep telling my friends about your service and expertise.

5

Machado's is outstanding! We have trusted all of our cars/trucks to Machado's! They found a problem with one of our cars that was under warranty and took care of it with the local dealership. Every oil change, tire rotation, anything we our cars, we trust Machados. They know the car care business! Best shop in the valley!

5

Would not trust my 2010 Camaro to any other shop. My last oil change at Jiffy lube I find out that left my air filter cover off and windshield wiper fluid empty. 100% honest and reliable. Best shop in the valley.

5

I can't believe no one has reviewed Machado's before. I have been taking my Toyota there since 2006 and have never once been disappointed. As a woman unfamiliar with all that happens under the hood, I have been ripped off time and time again at other car repair shops--paying top dollar for services I'm sure I didn't need. Since coming to Machado's, not only have I been charged a fair price for ONLY the required services, but on two separate occasions have not been charged at all after bringing the car in with the "check engine" light on. Tom and his crew have run diagnostics and found minor hoses unscrewed or the gas cap not on tightly and returned the car to me without fee. Not only that, another time they found a nail in my tire so they drove my car to the nearby Big-O, where the nail was removed and the tire was repaired--at no charge. The work that has been done on my car has been top quality, and their customer service is outstanding. I recommend Machado's with no reservations and will never take my car anywhere else.

5

Great Customer Service, The best I ever had at an auto repair shop – At machados they were very helpful, explained everything done to my car in detail. I will use them every time in the furture.

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